IT Helpdesk
Remote and on-site troubleshooting for users, devices, applications and connectivity.
Consulting & Support
IT Support and Technology Consulting in Rwanda
Get dependable local support for daily technical issues, infrastructure decisions, equipment procurement and technology projects.
One technology partner for support, planning and implementation
MountTech supports organisations that need responsive technical assistance without maintaining a large internal IT team. We help troubleshoot problems, plan upgrades, select equipment, coordinate suppliers and implement systems with clear documentation.
Support can cover computers, networks, Wi-Fi, firewalls, CCTV, access control, PBX and SIP services, UPS systems, software, cloud tools and general IT infrastructure.
Our scope of service
Services are selected and combined according to your site, users, risks, budget and operational requirements.
Technology Assessment
Review of existing systems, risks, gaps, lifecycle and priority improvements.
Equipment Procurement
Specification, sourcing, supply, installation and commissioning of suitable equipment.
PBX & Communications
SIP trunks, IP PBX, extensions, IVR, call routing and migration support.
UPS & Power
UPS supply, installation, maintenance, battery planning and alarm troubleshooting.
Preventive Maintenance
Scheduled checks, updates, cleaning, testing, backups and issue reporting.
How we deliver the work
A clear implementation process reduces surprises and makes handover easier for your team.
1
Request & assessment
We understand the issue, business impact, urgency and existing environment.
2
Recommendation
We explain the practical options, scope, price, responsibilities and timeline.
3
Implementation
We complete the approved work, test services and communicate progress.
4
Closure & follow-up
We provide handover records, obtain approval and support any agreed follow-up.
Related experience
IT equipment supply and implementation support
MountTech has supplied and supported network equipment, security systems and business technology for organisations operating in Kigali and other parts of Rwanda.
View related workFrequently asked questions
Do you provide both remote and on-site support?
Yes. We first determine whether the issue can be resolved remotely. Where physical inspection or installation is required, we arrange an on-site visit.
Can you prepare a quotation and technical proposal?
Yes. After confirming the requirements, we can prepare a scope, technical approach, bill of quantities, quotation and implementation timeline.
Can MountTech support multiple office locations?
Yes. The support approach can combine remote assistance, scheduled visits, standard documentation and escalation for critical sites.
Discuss your requirements with MountTech
Share your location, current setup and expected outcome, and our team will recommend the next practical step.